Terms of Service

While Garden Sitter DFW takes great care in watering and tending to your plants as instructed, we cannot guarantee the health or survival of any plant due to factors beyond our control. These may include, but are not limited to: pests, disease, environmental conditions, incorrect instructions, or the natural condition of the plant before and/or after our care. By using my services, you acknowledge and accept that Garden Sitter DFW is not liable for any damage to or loss of plants during your absence.

Garden Sitter DFW does not provide pet care or handle home-related tasks unless specifically agreed upon in writing. We are not liable for any incidents involving pets, home security, or unrelated property matters.

Clients are responsible for ensuring access to all areas requiring service. If we are unable to access your property (e.g., locked gates, alarm issues, etc.), the visit will still be charged

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For clients who provide a key, Garden Sitter DFW may retain the key during the service period for security and convenience. The key will be returned to the agreed-upon location after the final scheduled visit unless otherwise requested.

Because weather can vary by location, Garden Sitter DFW will still visit your property as scheduled—even if rain is in the forecast—unless you notify us otherwise. This allows us to check the condition of your plants and ensure they are not missed due to inaccurate weather reports.

If you would like to skip a visit due to rain, you must notify us at least 24 hours in advance. In that case, the missed visit will be credited toward a future service within 60 days.

No refunds will be issued due to rain, as your appointment time has been reserved and may still include a visual plant check or other care if needed.

A minimum of 48 hours' notice is required to cancel services. Clients who cancel at least 48 hours before their scheduled service visit will receive a refund of all payments made, excluding the non-refundable 20% and payments for services already rendered. The 20% deposit is retained to reserve service dates and is not refundable under any circumstances.

Service visits are completed within a flexible scheduling window (typically between 5 AM – 11 PM) unless otherwise agreed upon in writing. Specific appointment times are not guaranteed. Requested service windows during peak traffic hours (6 AM – 9 AM and 4 PM – 7 PM) will incur an additional premium scheduling fee.

A non-refundable 20% deposit is due upon booking, and the remainder is due on the day before the first service date.

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Prices vary depending on service day/time, service area, plant volume, and frequency of visits, etc. Please click here to obtain a quote.

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Payment can be made via debit/credit card.

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*To account for travel time and service preparation, a minimum booking total of $50 is required for all Garden Sitter DFW services.

Garden Sitter DFW is committed to providing reliable service as scheduled. In the rare event that I am unable to complete a scheduled visit due to illness, a personal emergency, severe weather, vehicle issues, or other unforeseen circumstances, I will notify the client as soon as possible.

Every reasonable effort will be made to either:

• Complete the visit later the same day, if feasible;

• Complete the visit the following day, if appropriate for the client's plants and approved by the client;

• Arrange for a qualified backup service provider, if available; or

• Reschedule any remaining visits as appropriate.

If neither option is possible and a scheduled visit cannot be completed, the client will receive a full refund for the missed visit. Garden Sitter DFW is not responsible for plant damage resulting from circumstances beyond my reasonable control, including but not limited to severe weather, natural disasters, road closures, or other events that make travel unsafe.

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Please note, I will always communicate promptly and honestly if an unexpected situation affects your scheduled service.